Returns & Exchanges

At CHANI, we want you to love your wardrobe; if you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery. All returned garments must be in their original condition, unworn, and with all fashion tags still attached.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack your items in their original packaging and include the printed return slip provided in your confirmation email.

3

Ship It Back

Affix the prepaid shipping label to your package and drop it off at any authorized carrier location near you.

4

Receive Your Refund

Once our quality team inspects your return, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing